Letters to Valued Customers

Another Letter

Dear Valued PetSmart customer:

As you have probably heard, Menu Foods, a national manufacturer of pet foods, issued a voluntary recall of canned and pouched wet dog and cat food manufactured in two of its facilities between December 2006 and March 2007. Again, this is a recall of a specific type of wet pet food made by Menu Foods. Other wet pet foods and all dry pet food and treats are not impacted by this recall.

Menu Foods initiated the recall after receiving reports that some of its foods may be the cause of reported illnesses and kidney failure in dogs and cats. Menu Foods distributes these products to supermarkets, mass merchandisers and pet specialty stores, including PetSmart®, under a variety of brand names.

Click here to see a complete list of PetSmart products that are part of the recall, as well as their respective UPCs (also referred to as the bar code). The bar code can be found on the product label; the UPC is under the series of bars. As a reminder, the items listed are the only items that PetSmart carries that have been affected by the recall.

In the meantime, we have pulled all recalled products from our store shelves and have a process in place to help ensure they're not restocked or distributed in any way. The brands and products currently on our shelves are considered safe.

If you have purchased any of the recalled items, you should discontinue use immediately. We recommend you contact your vet if you have any concerns that your pet may have been affected. Symptoms may include:

Vomiting (this is usually the first sign)
Refusal to eat
Fatigue
Abnormal increase in water consumption
Abnormal increase in urination
If you're interested in finding out more about what kinds of tests vets recommend to make a diagnosis, click here.

Additionally, if you are looking for a recommendation for your unique pet food needs, please visit our Smart Nutrition Selector on our website. Or, if you need additional assistance while in the store, feel free to ask an associate. If you know of any other pet parents that are in search of more information, please share this with them.

If you have food that is a part of the recall, you can bring it back to PetSmart for a complete refund. Or, we'll exchange your items with any dry food or alternative canned or foiled pouched wet foods that we have in stock.

Please remember, this recall affects only specific wet pet food items. All dry pet food and treats are not impacted by this recall.

We also encourage customers with concerns or questions to contact any of the companies listed below:

Authority – 1-866-738-7375
Award – 1-866-738-7375
Eukanuba – 1-800-882-1591 (www.eukanuba.com)
Grreat Choice – 1-866-738-7375
Hills/Science Diet – 1-800-445-5777 (www.hillspet.com)
Iams – 1-800-882-1591 (www.iams.com)
Menu Foods – 1-866-463-6738 (www.menufoods.com)
Mighty Dog – 1-800-778-7462 (www.purina.com)
Mixables – 1-303-768-8400 (www.varietypetfoods.com)
Nutro – 1-800-833-5330 (www.nutroproducts.com)
Sophisticat – 1-866-738-7375

At PetSmart, we're very concerned pet parents too, and we will do everything in our power to help. Please visit PetSmart.com for the most up-to-date information. If you have any additional questions about the Menu Foods recall, please call our Customer Service line at 1-866-738-7375.

Sincerely,

Philip L. Francis
Chairman & CEO, PetSmart, Inc.