Thursday, April 23, 2009
April 21, 2009
To: NUTRO Customers
From: Dave Horton
Subject: NUTRO® Story Posted on ConsumerAffairs.com
On April 20, ConsumerAffairs.com posted a story claiming that the U.S. Food and Drug Administration (FDA) has an ongoing investigation into NUTRO® pet food. This is not true. We have confirmed with the officials from the FDA’s division responsible for regulating pet food, the Center for Veterinary Medicine (CVM), that there is no current or ongoing investigation of Nutro Products, Inc.
We want to assure our customers and all pet owners that NUTRO® products are safe for consumption and conform to the standards set by the FDA, the U.S Department of Agriculture and the Association of American Feed Control Officials. All NUTRO® products undergo rigorous quality assurance testing beginning with raw ingredients and ending with testing finished products. This includes testing to confirm that no melamine, mold toxins, or pathogenic bacteria are detected in any NUTRO® pet foods.
Rest assured, while consumer concerns about NUTRO® product quality are rare, we take every complaint seriously. When we learn of an issue, we work with consumers to obtain information and request that samples of any product in question be submitted for testing at an independent facility. An in-depth review is performed to determine if an issue does exist.
Nutro Products, Inc. remains committed to the quality, safety and performance of all our pet food brands. As we have for over 80 years, we strive to deliver the finest natural products to our customers and their pets.
Thank you for your continued support of Nutro Products.
Nutro Products, Inc.